SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SANGALIS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sangalis.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are simply amazing You'll be addicted. The vase is reusable as well I'd give more stars if I could.
Not even kidding, it really is my favorite.
These are a little expensive, but they last a long time and smell wonderful. I sent some to people during this “stay at home time” to brighten their day.
Buy the candle. It smells awesome in the box, not even lit.
Awesome candle, last long and great relaxing aroma, A+++
Love the smell of this candle! One of my favorites .
I love ALL the candles made by this company but this one is BY FAR my favorite one! Very subtle. Great for lighting in a bedroom or living room for a scent to kind of wind down the day.
I love this candle! LOVE IT. It has the most beautiful and unique scent. And although it’s not overpowering, it carries through many rooms.
Smells so so good! Everyone needs this candle in their home. It's the best scent! It’s in a cute component and burns for a good amount of time, worth every penny!
Smells amazing! Lasts forever. One of the best candles on the market.
I love how one candle can give an entire house an amazing scent. I have animals and on hot or rainy days when that outside smell comes in with them no matter how clean your house is... This candle does the trick.
These candles smell ABSOLUTELY AMAZING and last for a long time! They also make a wonderful gift for any occasion.
Smell amazing , pretty container & long lasting!
This candle smells amazing.
Best smelling candle out there!
Ordered it for myself and personally hated the smell. But I gave it to a friend who absolutely loves it. So pretty good from me, even though I wouldn't buy it again.
Beautiful blue glass container with the most luscious scent!
The container is very pretty, and the scent is very pleasant
I absolutely looooooooove this candle.
This is by far the best smelling, longest burning, most wonderful candle I've ever had. Originally given to me as a gift, I keep purchasing these because they really are that great.
I am obsessed with this candle! The scent is intoxicating and it looks beautiful, too. Everyone comments on how much they love this fragrant!
Let’s be honest: this candle is overpriced. BUT, sometimes you just have to treat yourself. It’s great fragrance. I recommend this product.
I received one of these candles as a gift years ago. The fragrance is HEAVENLY. It has a very strong scent so I put it across the room. I bought one for myself and one as a gift. Can't wait to hear how they like it.
Very exotic sent
Best scented candle! In fact, I bought more!