SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SANGALIS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sangalis.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exact ok exact product and good quality hope it works properly, shipping very well packed and it took 22 natural days to arrive.
Super!! Product came very fast is consistent with the description and works flawlessly;) has the functions of dimming and brightening and 4 features automatic color change :) I am very satisfied with purchase by what kupiłam more! Future equally fast (about półtorej week) and also operate smoothly :) (Ps. If you desire immediately check whether Ledy operate kupcie bateryjki for remote control;) because there is their included;)
Cost effective light very well loved the product.
3rd time I order, there were problems with the second order, but the third order was defective. Opened the dispute, the store without interrupting returned most of the cost estimated for the fault of some components.
I loveeeeee it it like in the picture I loopooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooveeeeeeeeeeee ittyyyyy pls like for the points I’m poor
Beautiful lighting, the colors are very pretty and exactly by the description. Easy to install. I really love it.
Hello dear friend! I received the goods. Many thanks!
The package arrived quite quickly in Romania, the product works very well and it connects very easily to the smartphone. LEDs are a bit rare (18 LEDs per meter), the tape is self-adhesive, but it is not covered in any way against water, although on the tape roll it says "glue spray waterproof", it is probably impregnated with a thin layer of solution against water. It remains to be seen how long it will last over time. Thank you very much to the store.
I ordered a Tape 2*10 m, came in a yellow package with pupyrkami, delivery by Sberbank. The tape works, but there are nuances, about which few people write: -The tape has a weak adhesive surface, I.E. If the wallpaper is smooth, then most likely the tape will fall off and have to finish itself; -If the wallpaper is paper, then the tape will come together with the paper; -The purple color of the tape is not purple at all. Yes, in the photo and in the camera the color is purple straight as it should, but in life the color is rather blue with red inks. The remaining colors correspond to expectations; -If you consistently connect two long tapes, for example, 2*10 m, then keep in mind that the end of the tape will be much dim. It's the physical foundations of electronics, it's life. -The remote control has a range of about 3 m, even the signal is not transmitted directly; -Control from the phone and from the console conflict, I.E. The tape reacts to management only from one device per "session". And so the tape is good, replaces the light from the chandelier, creates an atmosphere.
Доставка очень быстрая, пришло в Минск за 14 дней, лентой очень доволен. Брал с болютузом, но приложение странное, часто разрывается соединение с лентой, иногда виснет и нет некоторых приятных функций
To ajuns dupa aproape 3 luni. In conditiile in care a stat 1 Moon, cel putin, the Roman. Seems ok the first see, luminoasa, telecomanda merge daca are see directa doar cu receptorul, iar adezivul nu lipeste foarte bine. Copiii sunt enchanted.
Всё отлично, заказывал для знакомой, довольна полностью :) Заказывал 10 метров - прислали 2 полноценных отдельных сета по 5 метров. Комплектация как я понял идёт случайным образом. В прошлом году у этого же продавца брал - модуль и блок выглядели по-другому. Но это мелочи. Единственный нюанс - зачем делать USB разъём в блоке 12 вольт? Ооочень опасно, если случайно додуматься зарядить телефон от такого блока - то с телефоном можно попрощаться.
Ну так (.Да никак,лента как лента 5050,что за 300 руб в Вальбериз,что эта.Блюпуп работает через раз-два. Контакты ещё хуевые,штырьки эти. Определяется как Triones Работает только с приложухой HappyLight,с duoCo не пашет. Реально быстро в Москву 10 дней. Из 50 посылок заказанных в один день, эта прискакала за неделю первой.Если бы не в МР ЛЦ ВНУКОВО косяки с кабелем,то ещё быстрей бы было.
I took the coupon, it turned out very profitable! The goods correspond to the declared. Packed well. On the remote the battery in the kit does not go, keep in mind.
I ordered for a sample 5 m + 2835 (just with a remote control) and it's just gorgeous, I did not expect that everything will come so quickly and will be such a good good good This is just 11/10 suggest <3
Children are happy: The most it is for the new year Light changes to music Controlled from phone Very fast delivery
Sent and delivered very quickly. To the smartphone on Bluetooth connected. In the application all modes have earned. Seller recommend.
Excellent! Everything works. And pleased with a nice bonus-battery on the remote. Thank you store.
I ordered 30 m, it came 3*10 m Everything works Batteries in the remote are very weak
Everything perfect, works perfectly thanks