SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SANGALIS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sangalis.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very durable, great toy! Absolutely recommend
My dog loves this! I put his kibble in it and it keeps him busy.
So they can sink their teeth it, but I've had it for 3 plus months now and they have not torn any pieces off AND are not bored of it. It's great for putting peanut butter in and freezing and they also just randomly like to gnaw on it. Awesome toy! would definitely recommend!
I’m glad I got this. It’s so easy to fill up with treats. And my dog has chewed the hell out of it & it still looks new. The shape makes it bounce off in unpredictable directions and adds to entertainment. Would buy again & definitely recommend
Love this as an alternative to the Kong. The dogs can't get the treats out as easily so they are entertained longer.
My 5-month-old puppy loved it!!! It’s pretty durable too.
My dog is obsessed with treat dispensing toys. Over time he has become a treat toy pro and can get anything out of anything. This one isn’t easy to chew through and the only way to dispense treats is for him to toss it around. It keeps him occupied and I can adjust the difficulty by breaking up the treats into larger or smaller sizes.
Very durable for my pit mix who destroys everything. And also super cute to see her carrying around a coffee cup. I put chicken / turkey or dog treats inside and she loves it.
I thought this was so cute and didn’t want to give my dog a plain old kong. But this is actually pretty useless. While the size is okay, the holes are so small and have plastic nub things encircling the opening so it is next to impossible to get things in or out. I have a really difficult time stuffing it with any treats except super tiny things that then fall out of the hole. The shape makes it really hard to clean too. Although it is adorable I probably should have just gone with the regular Kong. My pup can’t get anything out of this and so he is bored with it.
So much better then the Kong’s
My dogs (not large dogs, but Terriers) all love this thing and haven't been able to destroy it yet. If creatively filled with a combo of small and large treats, these toys keep my dogs' attention for 30 minutes or longer. This one was so popular at my house that I now have a growing collection of Soda Pup dog toys in different shapes. The dogs love them all.
I have three dogs, and they are trouble makers if not left with entertainment. I used to fill kongs but kongs have a very round design and treats would just roll right out so those are really just good for peanut butter. These are great of other treats. When they fall on their side no treats can even roll out, the dogs have to get them vertical to get anything out. These are cheap and I just line them up and put various treats in & the pups carry them off to work on them. All my dogs are very large and none of them have "chewed up" the toy, just lots of little puncture/teeth marks.
My pup loves this. Charlee Bear Crunch treats fit perfectly in the opening
My dog is a power chewer, so I have to take this away when there aren't treats inside. I usually put a small handful of kibble inside. He loves it. After he figured it out the first time, though, he just turns it upside down, leaves it there for a sec, and knocks it over, then repeats. It's still a fun toy, though.
My 8 month old pyrador is a very heavy chewer and she hasn't even made a dent in this toy yet. I usually use this cup to give her a mid-day snack and fill it with a bit of food and some smaller treats. I would recommend only putting small treats in the cup as larger ones are very difficult to get out, even for humans. Overall, this cup serves as a great little puzzle for dogs and doubles as a great chew toy.
This is easily my dog's favorite toy! I like putting in treats of different sizes in there for him and it will keep him busy for 30 minutes to an hour. He likes to toss it around to get the treats out which keeps him active and engaged when I'm not home/busy. The rubber material is also very sturdy and one of the best I've seen in a dog toy, and other than a few teeth marks my dog who has destroyed almost every toy has not broken this one. 100% recommend!
My Jack Russell loves this!
Bought this for our rescue dog. He absolutely loves it. He spends hours playing with it. He even takes it to him bed to sleep with. Seems very durable as our dog is an avid chewer, at least so far. I’m Not sure he’s figured out how to get his treats out. Sometimes he throws it in the air and treats come out
The Soda Pup Treat Cup is made of the same awesome material as all the Soda Pup toys, which I see as indestructible so far with my German Shepherd. The Soda Pup Cup is designed so that you can put treats on the inside and your dog learns to toss the cup around to drop the treats out and keep him/her busy You can also put peanut butter on the dispenser hole, which will really keep your dog occupied for some time.
Our puppy just inhales food so we got this. Works great and a lot of fun watching the pup knock this around the kitchen to get his food
Keeps the young dog busy for about an hour with some pieces of dig cookies. Bounces it around the house. Survived his strong chewing without missing pieces. The 14-year-old dog loves it since it is easy on her teeth. Will need to order another one to keep them both happy.
I’m always hesitant to purchase dog toys as my pooch destroys 95% of them within the first 5 minutes, but this one, which is adorable, has quickly become my pooches favorite. It’s very durable, hard, thick plastic even stronger than a Kong toy. If my dog hasn’t destroyed it yet and it’s been at least a month, then you know it’s a great toy for aggressive chewers and toy destroyers. Only complaint is there are usually a few treat pieces that are stuck broken inside and not always easy to remove. My dog literally carries her coffee cup to me daily for a “fill up”. LoL.
This thing is great when it comes to durability. Our 8 month Aussie pup can shred a quilt in an hour, so durability is our main priority. Only downfall with this is that it’s too hard to get treats out of the hole. My husband and I even had issues trying to pull it out. Pup really enjoys the toy but gets bored and frustrated once he figures out it is a torture chamber. No treats are coming out. Still would recommend this though for the sturdiness alone and it does work as entertainment for a bit.
My corgi loves this toy, and every morning he gets a chance to have his pup coffee! We typically hide SmartBones in here and it will keep him occupied for 20-30 minutes with a great treat at the end. Highly recommend this dog toy for any food motivated, puzzle loving dogs! It's durable for mild chewers.
Very sturdy dispenser for a puppy to chase all over the room to release treats. Easy to clean, durable, totally satisfied with my purchase and so is my puppy.