SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SANGALIS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sangalis.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's fine! Haven't tried it yet!
Perfect
Working on it but until now looks good
Great thing.
Corresponds to the description
Пришло быстро. Качество - без нареканий. Пока не пробовала
Yes, I received the order and it is in excellent condition. Thank you
exactly what I expected! the quality is amazing.
received fast delivery not sure if it works tried it on seems very uncomfortable let u no if it works
Long went the parcel, after the repair of the nose is what you need!
Exactly the same as the photo... Comfortable wearing and not squeeze. We see the results between some month!
Received about 3 weeks in France in good condition. I have tried about 3 weeks now, of course, I haven't seen the desired result yet. The paddings are soft. They don't pinch you however, they don't hold as they will pop up in five-six minutes later. So I have to keep putting it back. You can not talk nor smile while wearing it because it will pop up right away! I have no communication with the store. The transaction was pretty smooth.
haven't used it yet but it came so quickly <3
it is like the picture, good quality
That's great. But the impact is not what was expected.
Accurate to picture
The goods did not come, but sold the money
I arrive sooner than expected, it's just like the picture. I hope it works.
came quickly and in a cute pink box. thanks guys
Package came a bit crushed but product is in good condition. It took about 5 weeks to arrive. Product is very similar to the photo. Has a slight smell to it. Over all would recommend:) 9/10