SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SANGALIS (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sangalis.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sturdy and durable. We switched out the rope for climbing nylon because my dog eats ripe.
Best dog toy on the market!
So awesome we ordered another one!! Totally recommend!!
These are by far my dog's favorite toy. I only wish the rope was sturdier material, as it comes untied or is chewed through quickly. But otherwise, these are amazingly constructed and my power chewer can't put a dent in them-- only toys I buy anymore! Great and indestructible. My dog loves the odd bounces this makes when landing. A nice changE of pace from a standard ball. He plays with it until he’s exhausted. We rotate with a red one without a fuse. Awesome product!
My dog loves it and he wasn’t able to destroy it
The only thing he got off was the rope everything else’s is good it’s definitely a good toy for aggressive chewers would recommend this to anyone if their dog is an aggressive chewer
My explosive detection K9 needed some new rewards, and these fit the bill. They seem well built, just the right size and priced well.
German shepherd absolutely loves it, the only toy she hasn’t chewed up! Thanks
Perfect toy I have is pit bulls and any toy I buy them they tear uppppp! But this toy has lasted for over a week now and they love it!
Awesome! But my puppy destroyed it very fast. They are durable if you don't have a dog like mine!
Love that my dog hasn't destroyed it.
Awesome toy for a chewer!!!
Great toy for a dog. Can hide treats in the inside, but my dog loved the rope for tug of war
One of my dogs favorite toys!
My pup Saddie loves her grenade!!!
Rope was torn off within 30 minutes of our German Shepherd having the toy but the grenade part has lasted for a few weeks so far.
I have a Jack Russel mix and I noticed this had good reviews. I was skeptical of the rope (she tears them up easily), but luckily after 3 days of having it, she hasn't ripped it yet and she enjoys spinning it in circles. Would recommend!
One of my dogs favorite toys!
Rope didn’t last long but otherwise dogs love it.
My dog is a very, very aggressive chewer. He also very enthusiastically loves new toys. We received this toy today, I washed it, and filled it with freeze dried liver treats. He chewed on for two hours straight and this is what it looks like now. It might seem bad that there is damage after only two hours but the wasn’t expecting it to last 30 seconds. So, it’s a great toy.
My puppy loves this thing.
Good toy! But not as durable as I think.
Great toy for my power chewer. Most toys only last a day or two. This is one of the only ones that have lasted.
If you're wanting a summarized review, here's what I'd give. Durability 9/10 - that rope detaching from it took away a point, but if it were on just the rubber grenade, I'd give it a perfect score. Aesthetic 10/10 - I thought this looked very detailed for a dog toy in this price range. Appealing to pet/entertaining 10/10. - He gets a kick out of how unpredictable the bounce is on this toy. Safety 7/10 - rope can come off if flung around enough, leaving a washer rattling inside of it. Price 9/10 - This particular size has a good price, but the next size up (which I wanted to buy) is almost 20 dollars. I'm glad I purchased this one instead of the XL one, though because it fits my brother's dog's mouth just fine. Overall 9/10 - considering this dog can tear up near about any toy in under an hour, I'm impressed with the quality to price ratio. I'd definitely buy another one when this one gets to the point where it's a choking hazard for him.
Our little Bulldog can rip up toys and this is standing up to her